Turn Vendor Claims into Evidence

The curriculum

1. Start with the Process, Not the Tool — Free preview

   Select a bounded workflow using evidence, reversibility, and consequences.

2. Draw the Data and Accountability Map — Free preview

   Identify what enters the workflow, where copies travel, and who owns each control and decision.

3. Turn Vendor Claims into Evidence — Sign-in access

   Ask precise security, service, and exit questions without confusing a sales response with a verified control.

4. Measure Useful Work, Not Output Volume — Sign-in access

   Evaluate missing facts, unsupported claims, and reviewer burden against a baseline.

5. Calculate the Cost of a Usable Result — Free preview

   Build a transparent cost model with human review, retries, setup effort, and explicit assumptions.

6. Make Human Review a Real Control — Sign-in access

   Design review authority, evidence, workload limits, and escalation so approval is more than a checkbox.

7. Roll Out with a Way Back — Sign-in access

   Plan a small, observable adoption sequence with staff training, feedback, rollback, and change control.

8. Present the Harbor Pilot Decision — Sign-in access

   Assemble the evidence into an honest go, revise, defer, or stop recommendation that another manager can inspect.